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Greens
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Need more help?
Here you will find some answers to questions that can help you.
To explore, simply select the question you want.
Can I use the items I buy from the Web Shop in the Praia Bingo game?
Yes, and only at Praia Bingo! This website only serves as a virtual store, and it is not possible to play Praia Bingo here.
How long does it take for items I purchased here to be delivered at Praia Bingo?
Within 3 minutes after the purchase, the items will be available for you to enjoy in the Praia Bingo app on your device.
Do I need to provide my Praia ID to purchase items?
Yes. Your Praia ID (identification number) is what will direct the items to your user in the game.
Therefore, it is essential that you inform the exact sequence, so that no errors occur during the transaction.
Where can I find my Praia ID?
In your Praia Bingo app, follow these instructions to find your Praia ID (identification number):
- Tap the “My Praia” tab and then, on the bottom bar of the screen, tap your profile picture;
- In the profile area, you will find your ID on the right side, next to the green pencil button;
- Copy the sequence and paste it on this website to continue shopping.
My Praia ID is not working.
If you have already verified that your Praia ID is correct, try to access the website waiting a few minutes between each attempt. If the attempts are unsuccessful, please contact our support team.
What payment methods are supported in the store?
It depends on the country you are making the purchase from. For now, you can use credit and debit cards, and some country-specific payment methods.
How to add and save a payment method?
Select the items you want to buy and send them to the shopping cart:
- When proceeding to the payment screen, select the desired method to complete the purchase;
- For debit and credit cards: enter your card details and finish;
- To keep the informed data saved for future transactions, simply select the question box “do you want to save your data for future purchases?” that appears on the payment screen.
I can't complete the purchase because it says "credit/debit card information is not valid".
Make sure you have entered the correct information and try again. If you need help, contact our support team.
I purchased a product and I can't see it in the game.
Make sure you are logged into the game with the same Praia Bingo ID used to make the purchase. If the purchase is still not available on your account, contact our support team.
I purchased items for the wrong game account.
Please contact the support team to resolve this issue.
I received fewer items in the game than I purchased on the website.
Please contact the support team to resolve this issue.
Download Praia Bingo now
Launched in December 2012, Praia Bingo is the no. 1 social bingo game in Brazil and is acclaimed in Mexico, Spain, Italy, and France. With more than 25 different options of rooms and video bingos, the game features live chats, daily bonuses, tournaments, bonus phases, and much more. Download and enjoy the fun!